AGY Technical Services Frequently Asked Questions (FAQ)
Appointment, Diagnosis, and Pricing
You can book a service appointment by calling us at +90 541 312 11 80 or by sending an email to info@agymarine.com. Please provide your boat’s location, make, model, and a brief description of the issue you are experiencing.
Based in Fethiye, we primarily offer on-site service to all marinas and ports in the Aegean Region. For special requests, please contact us to discuss service possibilities in other regions.
Our fault diagnosis service is subject to a fee. This fee may vary depending on the boat’s location and the nature of the issue. The duration of the diagnosis depends on the complexity of the fault, but we generally aim to provide you with a detailed report and repair cost estimate on the same day.
Yes. As AGY Technical Services, all labor performed and the original or equivalent quality spare parts supplied and installed by us are covered under our warranty for a specific period (typically between 6 months and 1 year). The detailed warranty terms will be provided to you along with the repair quote.
Scope of Service and Expertise
We provide authorized or expert service for many well-known brands of diesel and gasoline engines on the market, especially MTU, CAT, YANMAR and etc. Please inform us of your boat’s engine make for precise information.
Do you only deal with engine failures? Or does your scope also include generators and other systems?
Our scope is quite extensive. Our main service areas include:
- Main and Auxiliary Engines: Repair, periodic maintenance, and overhaul.
- Marine Generators: Fault diagnosis, maintenance, and repair.
- Electronic and Electrical Components: Repair and maintenance of navigation devices, automation systems, electrical installations, batteries, and charging systems.
- Hydraulic and Pneumatic Systems: Inspection and repair.
Yes, we have specialized technicians for modern navigation, communication, and automation systems on board. We provide support for the diagnosis and resolution of both hardware and software issues, depending on the device’s make and model.
Spare Parts Supply
Thanks to our strong supplier network in the industry, we can source original or high-quality equivalent spare parts for engine, generator, and electronic systems, and perform the installation of the supplied parts. You can contact us with the part code or brand you need to get pricing and stock availability.
The majority of parts are sourced directly from authorized distributors. The make, model, and authenticity of every spare part are specified on the invoice provided to you, and the warranty conditions are valid within this scope. Quality and reliability are our priorities.